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This page sets out the legal framework that governs how 399vip operates for account holders in Bangladesh. Access to our platform depends on your local law and eligible regions — read what applies to you before proceeding.
399vip operates under terms that apply only where permitted by your local law and in eligible regions. We do not represent that access to this platform is lawful in every jurisdiction — it is your responsibility to confirm that using this site complies with the laws of the country or region you are in. Where access is available, your account activity, including deposits through bKash or Rocket, game participation and any withdrawals, is governed by the terms published on this site at the time of each transaction. We update these terms when regulatory or operational changes require it. The version shown on this page is current; earlier versions are archived and available on request through our support channel. Any conflict between a section-level notice and these general terms is resolved in favour of the more specific notice. If you opened your account and funded it using a local wallet such as bKash or Rocket, the transaction records held in your account history are the authoritative reference for any dispute about amounts or dates. We do not accept claims based on screenshots alone where account records differ.
Not every activity on or around this platform falls inside these legal terms. Understanding the boundary between what we govern and what we do not helps you know where to look when a question arises.
Login credentials, account verification steps and session activity on 399vip are covered by these terms. If access is restricted in your region by local law, these terms do not override that restriction. Eligibility is your responsibility to confirm before registering.
Deposits and withdrawals processed through bKash, Rocket or other configured payment routes fall within scope. The record in your account wallet is the binding reference. We do not govern what your wallet provider charges or how they process transfers on their end.
Game titles, promotional notices and policy pages published on this domain are within scope. We are responsible for accuracy here. Content that links away from 399vip, such as provider studios' own pages, falls outside our policy once you leave this domain.
Payment processors, game studio platforms and any external links operate under their own terms. Our legal framework does not extend to those services. Where a dispute involves a third-party provider, we can assist in raising it but cannot adjudicate on their behalf.
You have concrete actions available to you as an account holder. Reviewing your transaction history is straightforward — open your account, go to the wallet or history section, and all deposit and withdrawal records are listed with dates and amounts. If any personal detail on your account is incorrect, you can raise a correction request directly through our support channel and we will process it within the window stated in the response we send you. Questions about how your data is held, what records we retain and for how long, can also be submitted through the same route. We do not require you to justify a basic account-record query. If you believe a transaction was processed incorrectly — for example a bKash deposit that shows in your wallet history but not in your account balance — submit the reference number shown in your bKash confirmation alongside the account query. That gives our team the matching detail to investigate without delay.
Your full transaction log is in the account wallet section. Deposits via bKash or Rocket appear with a reference number and date. Open that section any time to check the history without contacting support.
If your name, contact number or account details are recorded incorrectly, submit a correction through our support route. We confirm receipt and process changes as described in the reply we send you.
Any question about what data we hold, how long we retain it or how it is used can be submitted through our published support channel. You do not need a specific reason to ask about records tied to your own account.
If a transaction dispute involves a bKash or Rocket payment, include the wallet reference number in your message. Our team matches it to your account record and responds with findings based on that specific transaction.
For any matter relating to these legal terms — account rights, data questions, transaction disputes or policy clarifications — use the support routes visible on this site. We do not publish channels we cannot staff, so the routes listed here are the ones that reach us.
The live chat icon is visible on the site once you are logged in. Use it to raise a policy or account query in real time. For legal matters, describe the specific issue clearly so the agent can route it correctly.
The support form in your account settings lets you submit a written query. For transaction disputes involving bKash or Rocket, include the reference number from your wallet alongside your account details.
A contact email address is published in the site footer. Use this route for formal legal correspondence, policy change requests or written data queries where you need a documented response from us.
We want you to know exactly how the policy side of your account works — not just where to find the terms, but how we act on them day to day.
Information and transaction records are held in systems that support the platform's operation. We do not sell your personal data. Records tied to bKash or Rocket transactions are retained for the period required to resolve disputes and meet our operational obligations.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No tracking cookies are placed without notice. You can review the cookie notice linked in the site footer at any time.
Your account password and login details are your responsibility to keep secure. We will never ask for your password through chat or email. If you suspect unauthorised access, use the account security section to change your credentials immediately and then contact support.
If you want to request a change to how we hold your data, or want your account closed and records handled accordingly, submit that request in writing through the email contact in the footer. We confirm receipt and follow the process set out in our data retention policy.
These are the questions we see most often from account holders about our legal terms, data handling and policy rights. Each answer points to a specific step or route you can take.
Access to 399vip depends on your local law and eligible regions. Our terms apply to account activity where access is permitted. It is your responsibility to confirm that using this platform is lawful in your location before registering or making a deposit.
The current version is always shown on this page. We update it when operational or regulatory changes require it. If you want an earlier version, submit a request through our support channel and we will provide the archived version relevant to your query.
Open your account wallet section and note the reference number for the transaction in question. Submit that reference alongside your query through the account support form or live chat. Our team matches it to the record on our side and responds with findings based on that specific entry.
We hold the details you provided at registration, your login activity and your transaction history including deposits and withdrawals. You can request a summary of what we hold by submitting a written query to the email contact in the site footer. We do not share this data with third parties for marketing.
Yes. Submit a written closure and data request to our email contact. We confirm receipt and follow our data retention policy, which means some records tied to transactions may be retained for the period required to resolve any outstanding matters before deletion is completed.
Our legal terms cover activity on this platform. Third-party services — including payment processors and game studios — operate under their own terms. If an issue involves a third party, we can help you raise it, but we cannot adjudicate on their behalf or apply our policy to their systems.