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399vip takes your personal data seriously. This policy explains exactly what information we collect when you open an account, how we use it, and what choices you have — all subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, email address, mobile number, and the payment details you add to your wallet, including bKash numbers and Rocket account references. We also collect technical data your device sends automatically: IP address, browser type, session timestamps and pages visited. We use this data to run your account, process deposits and withdrawals through your chosen payment route, verify that your account details are accurate, and send account-relevant communications. We do not sell your personal data to third parties. We may share data with payment processors — including bKash and Rocket where those routes are configured — solely to complete the transactions you initiate. We may also share data with service providers who help us operate the platform, under confidentiality terms. Where local law in Bangladesh requires us to respond to a lawful request from a regulatory or legal authority, we will do so. We store your data only for as long as your account is active or as required by applicable local law. Access to this platform and this policy depends on your local law and eligible regions.
Not everything on the platform falls under the same data rules. This section draws the line clearly so you know what this policy covers, what sits outside it, and how the boundary affects your account choices. Availability and scope depend on your local law and eligible regions.
This policy covers all data collected when you register, log in or update your account profile. It includes the email address, mobile number and password you manage directly in your account settings.
Deposit and withdrawal records linked to bKash, Rocket or any other configured payment route are covered here. We retain these records as part of your account history in line with applicable local requirements.
This policy covers the cookies and session data our site sets on your browser. You can review cookie preferences through your browser settings at any time; we do not override those choices.
Links to external sites, game studios supplying content (such as Pragmatic Play or PG Soft) and external payment processors each operate under their own privacy terms. Our policy does not extend to those third-party environments.
You have real, actionable choices here — not just abstract rights listed in legal language. If you want to see what data we hold on your account, you can submit a data access request through our support channel and we will respond with the records we hold. Found something wrong in your account details? You can correct your name, mobile number or email address directly from the account settings page; for fields that are locked after verification, contact support with the updated information. If you have a question about how a specific piece of data is used — say, why a bKash number is stored or how long a Rocket transaction record is kept — our support team can walk you through it. And if you decide to close your account, you can request deletion of personal data that is not required to be retained under local law. We aim to respond to all data-related requests within a reasonable timeframe, subject to verification of your identity.
Submit a data access request via the support contact below. We will share the personal data held on your account, formatted clearly so you can read and verify it.
Update unlocked fields — email, mobile number — straight from your account settings. For locked fields post-verification, contact support with the correct information and we will update it.
Ask us specifically about how a payment reference, device record or contact detail is used. Our support team will explain the purpose and retention period that applies to that data point.
To close your account and request removal of data not required under applicable local law, contact support directly. We will confirm the steps and timeline once your identity is verified.
If this policy raises a question you need answered — or you want to exercise any of the rights described above — these are the routes we publish for exactly that purpose. Use the channel that works best for your device and situation. We do not publish operating hours we cannot stand behind, so reach out through the route shown and we will respond as soon as we can.
Open the chat widget from any page on 399vip. State that your question relates to a privacy or data matter so our team can route it correctly from the start.
Send your data request or policy question to the support email address shown in the Contact section of your account. Include your registered mobile number so we can verify your identity.
The Help section inside your signed-in account lists current support routes and links to the published policy documents. Check there first if you need the latest contact details or a copy of this policy.
Handling your data responsibly is not a checkbox for us — it shapes how we build every part of the account flow. Here is how we approach the four areas that matter most to someone reading a privacy policy for the first time.
Account data, including your bKash and Rocket payment references, is stored on secured infrastructure. Access is restricted to staff and systems with a demonstrated operational need. We do not store card or wallet credentials in plain text.
We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. We do not use third-party advertising cookies that track you across unrelated sites. You can clear cookies from your browser at any time.
We keep your account data while your account is active. After closure, we retain only what local law in Bangladesh requires us to hold. Transaction records linked to payment routes like bKash or Rocket are retained for the period required by applicable financial record rules.
When this policy changes in a material way, we will notify you through a notice in your account or via the email address registered on your profile. The updated version takes effect from the date shown at the top of the policy page.
These are the questions that come up regularly when someone reads through this policy for the first time. If your question is not here, use the support contact above.
We collect the details you provide at registration — name, email, mobile number — and any payment identifiers you add, such as a bKash or Rocket number. We also collect technical session data your device sends automatically, like IP address and browser type.
Yes. Payment references you add to your account wallet are stored on secured infrastructure with restricted access. We share them only with the relevant payment processor to complete the transaction you initiate, and only for that purpose.
You can request a copy of your personal data at any time by contacting support through live chat or the email address in your account. We will verify your identity first, then share the records we hold in a readable format.
Unlocked fields like your mobile number and email can be updated directly in account settings. For fields that were locked at verification, contact support with the correct details and we will update them after confirming your identity.
Game studios supply content to the lobby but do not receive your personal account data from us. Your session within a game may generate play data held by the studio under their own privacy terms. Our policy covers what we collect and store on our side.
Reach out through the live chat on 399vip or via the support email in your account, and state clearly that it is a data concern. We will investigate and respond. Access to the platform and resolution of data requests depends on your local law and eligible regions.