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These terms set out the rules that apply when you open and use a 399vip account. Access and eligibility depend on your local law and the regions where 399vip is available — please read them before you start.
When you create an account on 399vip and confirm registration, you accept these terms in full. They govern everything you do on the platform — browsing the lobby, placing activity, funding your wallet via bKash or Rocket, and communicating with our support team. We may update these terms when our services or compliance obligations change. We will notify you of material changes through a notice on the site or a message to your registered contact. Continued use of your account after a change notice means you accept the revised terms. If any part of these terms conflicts with local law in your region, that local law takes precedence to the extent required. We do not represent that all features of the account are available to every person in every location — availability depends on your local law and eligible regions. Your account wallet, including any bKash deposit history or Rocket transaction records, remains subject to the transaction rules described in the payment section of your account settings. Where a specific rule covers a particular service — such as wallet top-ups or sports activity — that specific rule applies alongside these general terms. Questions about how any clause applies to your account should be directed to our support team before you continue.
These terms draw a clear boundary between what 399vip is responsible for and what sits outside our direct control. Understanding that boundary helps you know where to go when something needs resolving.
These terms fully cover your account login, registration details, password security and session behaviour. Any action taken through your account credentials is your responsibility unless you have reported a security concern to our support team in advance.
Deposits and withdrawals processed through bKash or Rocket are covered by these terms alongside the payment conditions shown in your account. Transaction records visible in your wallet history are governed by these terms and the applicable payment provider rules.
Game content supplied by studios available in our lobby — including titles from Joker, CQ9, PG Soft, JDB and Pragmatic Play — is covered under separate studio licensing. We make that content available; we do not own the underlying game software or odds mechanics.
Payment networks such as bKash and Rocket operate under their own user agreements. We are not responsible for outages, limits or decisions made by those third-party services. Check your wallet provider's terms for questions about mobile wallet behaviour outside our platform.
These terms give you concrete actions you can take at any point during your account life. You may request a copy of the information we hold — log in, navigate to your account settings page and use the data request option shown there. If your registered details are wrong, you can correct them directly in account settings or ask our support team to update records that you cannot change yourself. Raising a formal question about how a term applies to your account is straightforward: contact support through the published route, describe the specific clause and your account situation, and we will respond through the same channel. You may also ask us to close your account; the process is described in the account closure section visible after you log in. None of these actions require you to take any step outside the platform — every request can be initiated from your signed-in account or through the support route listed on this site.
Open the account settings page after logging in to see your registered details, wallet history and transaction records. Your bKash and Rocket deposit entries are listed there with timestamps and reference numbers.
Update your contact information, preferred payment method or display name from the account settings screen. For fields that are locked after verification, submit a correction request through the support channel and we will handle it from our side.
If a clause in these terms is unclear, contact support and quote the section title along with your account query. We aim to respond with a plain explanation rather than a redirect back to the document.
The account closure option sits inside your settings page when you are logged in. If you need assistance completing the closure, our support team can walk you through the required confirmation steps.
If something in these terms is unclear, or if you need to raise a question about your account in relation to a specific clause, use one of the contact routes below. We keep these channels published on the site so you always have a direct path to a real response.
Open the live chat widget from any page on the site. Use it to ask a specific terms question, flag a transaction concern linked to your bKash or Rocket wallet, or request a policy clarification tied to your account.
Send a written query to the support email address published in the contact section of this site. Include your account reference and the section of these terms your question relates to so we can give a focused reply.
The help centre linked from your signed-in account contains published answers on account access, wallet transactions and policy scope. Check there first for common terms questions before raising a direct support request.
We want you to know exactly how we manage the information connected to your account and these terms. The points below cover the main areas — read each one and use your account settings or support to act on any of them.
We keep account records, including wallet transaction history for bKash and Rocket deposits, for as long as your account is active and for the period required by the compliance obligations that apply to our operations. You may request a summary of retained data through your account settings.
We use cookies to maintain your session when you navigate between the lobby, your wallet and account settings. The cookie notice shown on your first visit describes the types in use. You can manage cookie preferences through your browser settings at any time.
Your account password and any linked mobile wallet details — such as a registered bKash number — are your responsibility to keep private. If you suspect unauthorised access, contact support immediately through the live chat route so we can act on it without delay.
To request a correction to your account data, a change to your registered payment method, or a formal objection to how a term is applied, contact our support team in writing. We will confirm receipt and explain the next step for your specific request.
These are the questions we hear most often from people reading these terms for the first time. If your question is not answered here, contact support through the live chat or email route listed on this site.
Yes. All transactions processed through your account wallet — including bKash deposits and Rocket withdrawals — are covered by these terms alongside the payment conditions shown in your account. Your mobile wallet provider's own rules also apply on their side of the transaction.
Where any clause in these terms conflicts with the law that applies in your region, local law takes precedence to the extent of that conflict. Access to our services depends on your local law and the eligible regions where 399vip operates. We do not override local legal requirements.
We publish a notice on the site and may contact your registered account when a material change is made to these terms. Continuing to use your account after a change notice is in place means you accept the updated version. Check the date shown at the top of this page for the current version.
Yes. Log in to your account, open the settings page and use the data request option shown there. If that option is not available for your account type, contact support by email with your account reference and we will handle the request directly.
Open your wallet history in account settings to find the transaction reference. Then contact support through live chat or email, quoting that reference along with the date and payment method — bKash or Rocket. We will review the record and respond through the same channel you used.
Game content from studios available in our lobby — including PG Soft and Pragmatic Play — is subject to those studios' own licensing. Our terms cover your access to that content through your account. If a game-specific rule conflicts with our general terms, the specific rule applies for that game session.